Your return options:
Within 7 days of receiving your items: You can return your items for a full refund. You must notify us at help@trikki.co.uk within 7 days of receiving your items if you would like to use this option.
Within 8 - 21 days of receiving your items : You can return your items for a voucher for the full amount of your purchase. You must notify us at help@trikki.co.uk within 8-21 days of receiving your items if you would like to use this option.
All sale or special offer Items: In compliance with Distance Selling Regulations you can return these items for a full refund within 7 days. You must notify us at help@trikki.co.uk within 7 days of receiving your items if you would like to use this option. We regret that beyond these 7 days, any sale or special offer items cannot be returned.
All items should be returned to TRIKKI, PO BOX 723, EDGWARE, HA8 4NQ.
If you wish to return an item we strongly recommend that you use a secure method of postage that insures you for the value of the goods and allows you to trace the goods. We also recommend that you retain proof of postage. We cannot accept responsibility for returned items that are lost in transit. The goods are your responsibility until they reach our warehouse.
Please ensure that the goods you wish to return qualify with the following conditions. If not, we may be unable to process the return and we will have to re-send the package back to you at your own expense.
Conditions of return
· The goods must be received by Trikki LTD within 21 days of the receipt of goods.
· The goods must be in their original packaging.
· The goods must be in their original and sellable condition.
· The goods must not have been worn.
· The goods should have no markings or odours on them from such things as make-up, perfume, aftershaves, deodorant, smoke etc.
· Non-returnable items include underwear, jewellery, or other intimate items due to reasons of hygiene. However, these can be returned if they are in their original packaging and are unsealed, or if they are faulty.
· All goods must be returned to: TRIKKI, PO BOX 723, EDGWARE, HA8 4NQ
· A copy of the receipt of purchase, invoice or a note containing the order reference number should be included in the returned package.
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Faulty items:
If the fault appears before or after having worn the garment you must contact us with details of the fault and we will advise you as to the next course of action. You can contact us at help@trikki.co.uk and remember to include your order reference number, the details of the goods and a detailed description of the fault. Please do not send back the goods before contacting us and hearing back from us.
If we deem the alleged fault to be inherent to the garment we will replace the item at no extra cost to you.
If we do not deem the alleged fault to be inherent to the garment the goods are sent back to the manufacturers in order to establish the cause of the damage. If necessary we will replace the item at no extra cost to you. Wherever possible we will repair the item and return it to you at no extra cost to you.
Please ensure that you adhere to the manufacturers care instructions strictly as Trikki ltd cannot accept back any goods damaged as a result of negligence.
Trikki Ltd’s decision will be final in all matters regarding faulty items.
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Have you received my returned goods?
As soon as your return has been processed we will email you. In the unlikely event that you do not receive an email within 10 days of the goods having reached us, please email help@trikki.co.uk and we will see to it that your query is prioritised.
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Further information about the EU Distance Selling Regulations:
In compliance with the Distance Selling Regulations, EU customers have seven working days (beginning the day after receipt of the goods) to cancel your purchase. The ‘receipt’ is deemed to be the confirmation/receipt email of your order. The Distance Selling Regulations do not apply to financial service, food, drink or other perishable products, including unsealed DVDs, CDs, magazines or tailor-made products. Under these regulations we will provide a full refund for the goods purchased. If the goods have already been dispatched then you must return the package and the goods must not be unsealed. If we do not receive the cancelled items back we may arrange to collect them from you at your cost. Furthermore we will not process the refund until the goods have been returned. You must inform us of the cancellation of the contract within seven working days (beginning the day after receipt of the goods.)
This is not a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
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Statutory Rights
Your UK statutory rights are not affected by our returns policy.
Trikki ltd
Registered in England & Wales
Company No. 7022405
VAT Number. 979 6142 66.
All logos are registered trademarks of Trikki Ltd.
Within 7 days of receiving your items: You can return your items for a full refund. You must notify us at help@trikki.co.uk within 7 days of receiving your items if you would like to use this option.
Within 8 - 21 days of receiving your items : You can return your items for a voucher for the full amount of your purchase. You must notify us at help@trikki.co.uk within 8-21 days of receiving your items if you would like to use this option.
All sale or special offer Items: In compliance with Distance Selling Regulations you can return these items for a full refund within 7 days. You must notify us at help@trikki.co.uk within 7 days of receiving your items if you would like to use this option. We regret that beyond these 7 days, any sale or special offer items cannot be returned.
All items should be returned to TRIKKI, PO BOX 723, EDGWARE, HA8 4NQ.
If you wish to return an item we strongly recommend that you use a secure method of postage that insures you for the value of the goods and allows you to trace the goods. We also recommend that you retain proof of postage. We cannot accept responsibility for returned items that are lost in transit. The goods are your responsibility until they reach our warehouse.
Please ensure that the goods you wish to return qualify with the following conditions. If not, we may be unable to process the return and we will have to re-send the package back to you at your own expense.
Conditions of return
· The goods must be received by Trikki LTD within 21 days of the receipt of goods.
· The goods must be in their original packaging.
· The goods must be in their original and sellable condition.
· The goods must not have been worn.
· The goods should have no markings or odours on them from such things as make-up, perfume, aftershaves, deodorant, smoke etc.
· Non-returnable items include underwear, jewellery, or other intimate items due to reasons of hygiene. However, these can be returned if they are in their original packaging and are unsealed, or if they are faulty.
· All goods must be returned to: TRIKKI, PO BOX 723, EDGWARE, HA8 4NQ
· A copy of the receipt of purchase, invoice or a note containing the order reference number should be included in the returned package.
------------------------------------------------------------------------------------------
Faulty items:
If the fault appears before or after having worn the garment you must contact us with details of the fault and we will advise you as to the next course of action. You can contact us at help@trikki.co.uk and remember to include your order reference number, the details of the goods and a detailed description of the fault. Please do not send back the goods before contacting us and hearing back from us.
If we deem the alleged fault to be inherent to the garment we will replace the item at no extra cost to you.
If we do not deem the alleged fault to be inherent to the garment the goods are sent back to the manufacturers in order to establish the cause of the damage. If necessary we will replace the item at no extra cost to you. Wherever possible we will repair the item and return it to you at no extra cost to you.
Please ensure that you adhere to the manufacturers care instructions strictly as Trikki ltd cannot accept back any goods damaged as a result of negligence.
Trikki Ltd’s decision will be final in all matters regarding faulty items.
------------------------------------------------------------------------------------------
Have you received my returned goods?
As soon as your return has been processed we will email you. In the unlikely event that you do not receive an email within 10 days of the goods having reached us, please email help@trikki.co.uk and we will see to it that your query is prioritised.
------------------------------------------------------------------------------------------
Further information about the EU Distance Selling Regulations:
In compliance with the Distance Selling Regulations, EU customers have seven working days (beginning the day after receipt of the goods) to cancel your purchase. The ‘receipt’ is deemed to be the confirmation/receipt email of your order. The Distance Selling Regulations do not apply to financial service, food, drink or other perishable products, including unsealed DVDs, CDs, magazines or tailor-made products. Under these regulations we will provide a full refund for the goods purchased. If the goods have already been dispatched then you must return the package and the goods must not be unsealed. If we do not receive the cancelled items back we may arrange to collect them from you at your cost. Furthermore we will not process the refund until the goods have been returned. You must inform us of the cancellation of the contract within seven working days (beginning the day after receipt of the goods.)
This is not a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
------------------------------------------------------------------------------------------
Statutory Rights
Your UK statutory rights are not affected by our returns policy.
Trikki ltd
Registered in England & Wales
Company No. 7022405
VAT Number. 979 6142 66.
All logos are registered trademarks of Trikki Ltd.